Tradesly · Guides
How Tradesly answers for you
Tradesly isn't an AI or a call center — it's both, on the same call. Here's how that actually works.
- An AI that knows when to stop being an AIWhy the handoff to a person is the heart of the product, not an afterthought.
- Who's on your phones: your AI, your team — or oursChoose how your AI, your team and optional Full Service support take part in customer calls.
- Stepping into a call mid-sentenceReview a live conversation, join when needed, and keep the handoff focused.
- You set the rules; the person always winsAdminsDecide how much the AI handles alone — and expand its role when you're ready.
- What your AI will never doThe boundaries you can check before trusting your AI with customer conversations.