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Testing your AI

Review customer-facing changes in a test account before your business relies on them in live work.

Nothing reaches a customer untestedUse your test account to review customer-facing changes before relying on them in live work.
Simulated customers: your AI meets a strangerUse a practice conversation to review what a customer would experience before live use.
Run a rehearsal by chatAdminsTry a customer question in writing and review the exchange a customer would see.
A verdict you can act onRead a rehearsal result carefully and decide what your team needs to verify next.
From verdict to coaching — closing the loopAdminsTurn one rehearsal finding into a clear, reviewable customer outcome.