Tradesly legal estimate
$6.7Mest. annual
recovered-lead value
recovered-lead value
112 recovered qualified leads a month at $5,000 each.
Law firm answering service · AI + people
A legal answering service built to win more clients.
Your firm can’t pick up every call between hearings, meetings and casework. Tradesly answers routine calls with AI 24/7 and routes each caller toward a useful next step.
Your info is secure. See our Privacy Policy.
Every caller has a reason.
New inquiryClientCourtAfter hoursSpam
New inquiry
“I was in a car accident last week. Can someone help me?”
- RecognizePotential new matter
- QualifyIncident date, injuries, insurance
- BookConsultation on the firm’s calendar
ResultConsultation booked for Thursday at 10:00 AM.
Client
“I’m a current client and need to get a document to my paralegal.”
- RecognizeExisting client
- CaptureRequest + callback number
- NotifyAssigned paralegal
ResultParalegal has the request. No attorney interrupted.
Court
“This is the clerk’s office calling about a scheduling change.”
- RecognizePriority caller
- CaptureHearing change + office
- DeliverFirm-designated contact
ResultHearing change delivered to the case team.
After hours
“It’s late, but I need to talk to someone about a difficult situation.”
- RecognizeSensitive call
- ConnectTrained specialist
- ScheduleAttorney callback
ResultCaller supported. Callback set for 8:00 AM.
Spam
“Congratulations! You’ve been selected for a limited-time business offer…”
- RecognizeRobocall pattern
- ScreenNo legal inquiry
- FilterKept off your team’s lines
ResultSpam filtered before it reached your team.
Illustrative examples. Your firm sets the rules; legal advice stays with your firm. Tradesly specialists need Full Service, and booking needs supported calendar access.
Tradesly Customer
24% to 48%2× reported
close rate
close rate
Hybrid AI + Human phone answering service.
Tradesly Customer
90%reported consultation-
to-client rate
to-client rate
Full service AI + human legal intake and qualification.
“The immediate callback from a real human was the biggest selling point. Once callback success reached about 90%, the value was clear. Our CEO was convinced after that.”
More than new business
Important calls arrive during important work.
An attorney answering service has to handle more than new business. A new inquiry, a current client's request and a court call each need a different response while your team stays focused.
New prospects need a first response.
Capture the reason for calling while your intake team is busy.
Current clients need the right team.
Route administrative requests without sending every call to an attorney.
Some conversations need care.
Set a clear human path for sensitive calls and priority requests.
Law firm calls aren't interchangeable
Different caller. Right next step.
Recognize who's calling before deciding whether to answer a routine question, route the call or arrange a callback.
New prospect
Give a new inquiry a clear first step.
- Reason for calling
- Contact details
- Preferred callback time
New inquiry → Intake team
Capture the first details and route to the firm's intake process. Fit, conflict review and representation remain with the firm.
Existing client
Help a client reach the team they need.
- Existing-client request
- Requested team
- Callback details
Client request → Authorized staff
Follow the firm's identity and privacy rules. Case-specific updates come from authorized staff, with a message or callback when unavailable.
Referrer or court
Recognize a call that needs a different path.
- Caller and organization
- Requested contact
- Time-sensitive message
Priority call → Firm-designated contact
Priority follows the firm's rules. Transfers depend on staff availability; an approved fallback preserves the message and next owner.
Sensitive after-hours
Make room for a conversation that needs care.
- Safe contact preference
- Reason for reaching out
- Approved escalation path
Sensitive call → Appropriate person
Use approved escalation or callback rules. Tradesly human handling requires Full Service during selected coverage hours. No legal advice is given.
A connected call path
From the first hello to a clear owner.
Four steps, shaped around your firm's approved call-handling rules.
- Answer
A professional first hello
Use your firm's name and approved general information.
- Recognize
Understand who's calling
Distinguish a new prospect, existing client, referrer or court contact.
- Route
Follow the right path
Handle routine requests or reach an approved person under your routing rules.
- Next step
Keep ownership clear
Pass context to an owner, assign a callback or arrange a consultation where supported.
Caller contextReason + contact preference
Right personFirm-approved next step
Human where it matters
Give sensitive calls a human path.
A good legal virtual receptionist knows when to bring in a person. A distressed prospect, a priority court call or a client with a complex question needs someone with the context to help.
- Carry the context forward. Share the reason for calling and essential details so the next person can continue the conversation.
- Plan for unavailable staff. Use approved callbacks and fallback destinations when a transfer cannot happen.
- Your firm stays in control. Legal advice, case acceptance and final conflict review stay with your lawyers.
Tradesly human staffing requires Full Service and depends on the service plan, selected hours and agreed scope. Booking requires supported access, availability and firm approval rules.
AI Receptionist
An AI receptionist for law firms that answers routine calls 24/7. Your team handles the human steps.
Explore AI ReceptionistFull Service nights & weekends
After-hours legal answering with AI + Tradesly people during the nights and weekends you select.
Explore after-hours coverageFull Service 24/7
24/7 legal answering with AI + Tradesly people across contracted round-the-clock coverage.
Compare coverage and pricingAnswering and intake have different jobs
Start with the call. Go deeper when it's intake.
Answering serves all incoming callers. Legal intake focuses on prospective clients and firm-defined new-matter screening.
Every incoming caller
- New prospect
- Existing client
- Court or referrer
- After-hours caller
Legal answering service
Answer, recognize and routeApproved information, routing rules and callbacks for every caller type.Clients, courts and after-hours requests
Resolved or routedThe right person gets the request, message or callback.New prospects
Go deeper with legal intakePractice-area screening and consultation prep under your firm’s rules.Scroll sideways to compare answering and intake
| Caller need | Legal answering service | Legal intake services |
|---|---|---|
| New prospect | Identify purpose, capture contact details and route to intake. | Use approved practice-area screening to prepare a matter for firm review. |
| Existing client | Route status, document, billing and scheduling requests. | Usually outside a new-matter intake workflow. |
| Referrer or court | Recognize the caller and apply priority routing rules. | Only when a new-matter intake is needed. |
| After-hours caller | Answer approved questions, escalate or assign follow-up. | Capture screening details when the caller is a new prospect. |
| Legal decisions | Remain with the firm. | Remain with the firm. |
In a legal customer’s words
Better context for the next conversation.
This experience describes the broader AI qualification + human follow-up deployment, not standalone legal answering-service results.
“Tradesly qualifies leads and sets our specialists up for stronger conversations.”
Good questions. Clear answers.
Legal answering service, explained.
Call handling, coverage and the boundaries your firm controls.
See current pricingWhat does a legal answering service do?
It receives incoming law-firm calls, identifies why someone is calling, shares approved general information and routes the call or next step. It serves new prospects, existing clients, referrers, courts and administrative callers. Deeper new-matter screening belongs to a configured legal intake workflow.
Does Tradesly work for solo lawyers as well as larger firms?
Yes. Solo attorneys, small practices and multi-attorney firms use the same lawyer answering service setup. Routing follows how your team works, so calls reach the right attorney, paralegal or intake staff under your rules.
Is Tradesly a 24/7 answering service for law firms?
AI Receptionist handles routine incoming calls 24/7 and routes human steps to your firm's team. Full Service adds Tradesly people alongside AI during the coverage you select: nights and weekends, or 24/7. Human staffing depends on your plan, hours and agreed scope.
Can existing clients reach the right attorney or staff member?
Your firm defines routing for status, document, billing and scheduling requests. Transfers depend on the connected phone configuration and availability. An approved message or callback process applies when the person is unavailable; case-specific information remains with authorized staff.
How is answering different from legal intake?
Answering covers all incoming caller types and establishes the right next step. Legal intake focuses on prospective clients: practice-area screening, firm-approved matter details and preparation for consultation or attorney review.
Can Tradesly book legal consultations?
Supported workflows can request or book consultations when calendar or CRM access, availability and your firm's policies permit. A requested appointment is distinct from a confirmed one. Conflict review and the decision to offer representation stay with your firm.
How are sensitive and after-hours calls handled?
Your firm sets the questions, escalation conditions, contact preferences and fallback paths. Calls needing a person go to your team on AI Receptionist, or to Tradesly people during contracted Full Service coverage. The service does not provide case-specific legal advice or replace emergency services.
Does Tradesly perform legal conflict checks?
Tradesly can collect firm-approved details and route potential conflict concerns for review. It does not independently complete a final conflict check, accept a case or decide whether to provide representation. Those decisions remain with the law firm.
Can Full Service call back callers who hang up?
Full Service includes callbacks after hang-ups or dropped calls during selected coverage hours. The eligible calls, timing and fallback steps follow your agreed workflow. A callback does not guarantee a conversation, consultation or new client.
Which legal systems can we connect?
Confirm the specific supported integration, permissions and actions during your demo. Creating a contact, saving a summary, requesting a consultation and confirming a booking are different actions. Available actions depend on your systems and approved configuration.
How much does a legal answering service cost?
Pricing depends on AI Receptionist versus Full Service, selected coverage hours, included calls, overages and workflow needs. Current Tradesly pricing explains the plans. AI Receptionist uses your firm's team for human steps; staffed Tradesly coverage requires Full Service.
Your next call matters
Give every kind of legal caller a better next step.
Tell us your office hours, caller types and escalation needs. We’ll map the right answering approach around your firm.
Your info is secure. See our Privacy Policy.
What we’ll map with you
- Office hoursWho answers, and when
- Caller typesNew, existing, priority and after hours
- Escalation rulesWho gets which call, and the fallback
- Booking and systemsSupported calendar or CRM actions