Your rep listens.
The caller explains what they need, asks a question, or raises a concern.
AI Whisper Coaching
Real-time agent assist.
Every rep is
your best rep.
A live teleprompter gives your CSRs the words to say while the customer is still on the call. Turn price concerns, hesitation, and missed opportunities into a confident next step.
Your team answers. Tradesly coaches. The conversation stays human.
AI Whisper CoachingON THE CALL
- Caller
“I got a cheaper quote.”
LIVE TELEPROMPTERPrice objection
Suggested response: I understand. Let’s compare what’s included, so you can make the right choice. Would you like to schedule an estimate?
Better calls. Stronger teams.
More opportunity.
More reasons to stay.
Support people through the hard moments. Give them more room for the work that matters: helping customers, building trust, and moving conversations forward.
Up to2×close rate
Growth without3 hiresthat had been planned
Down from 30%0%intake team attrition
A happier workdayMore support.
More support.
More meaningful work.
Help your people feel confident and useful, with less time searching for what to say.
Customer results from growing law firm using Tradesly
Local businesses trust Tradesly.
From question to next step
A little help.
At the right moment.
Real-time agent assist gives a human rep guidance during a live conversation. Tradesly brings that support to your CSRs with prompts they can use as the call unfolds.
Tradesly helps.
Live scripts and objection-handling guidance give your rep a useful response.
Your rep leads.
Your CSR keeps the conversation personal and helps the caller take the next step.
Built for the conversation
Handle tough calls
seamlessly.
From the caller’s question to your rep’s response, put the right guidance in the conversation.
Price & fee questionsMake the fee
Make the fee
make sense.
“What does that fee cover?”
TRADESLY GUIDANCE
“The visit covers diagnosis. We’ll explain your options before you decide.”
Comparing providersMove beyond
Move beyond
the price tag.
“I got a cheaper quote.”
TRADESLY GUIDANCE
“Let’s compare what’s included, so you can make the right choice.”
Call scripts & intakeGet the details.
Get the details.
Keep the connection.
“What do you need from me?”
TRADESLY GUIDANCE
“Let’s start with what’s happening and where you need service.”
Memberships & servicesSpot the chance
Spot the chance
to help more.
“How can I stay ahead of repairs?”
TRADESLY GUIDANCE
“Would you like me to walk through our maintenance options?”
Human where it matters. AI where it helps.
You keep your team.
We help them do their best work.
Whisper Coaching supports the people already answering your phones.
Need Tradesly to handle the calls? Explore Full-Service
Human connection. AI support.Your CSR is still the voice of your business.
Support your people
Confidence on
the other end
of the line.
Your best people know how to listen. Give them support when a conversation turns to price, uncertainty, or an unfamiliar question.
Newer reps get help finding their footing. Experienced CSRs spend less energy searching for the right words and more on helping people. Build a more satisfying workday around the human connection.
Your people bring the judgment.Tradesly brings guidance into the conversation.
Fits your operation
Your business.
Your call guidance.
Start with your call types, scripts, and the moments where your team needs support. Then map the calling setup and connected workflows for your business.
Walk through your setupSet your team up for better callsBring your call playbook.
Your service areas, fee policies, intake questions, and brand voice.
Connect the calling experience.
Team includes Tradesly's softphone. We'll walk through your numbers, routing, and supported CRM workflows.
Coach, review, improve.
Use call review and QA reporting alongside live guidance to focus your team's ongoing coaching.
Phone and CRM requirements depend on your setup.
Turn training into better calls
Support in the moment.
Learning that lasts.
Your playbook is more useful when your reps can use it. Tradesly brings guidance into live calls, then helps managers focus the next round of coaching.
Help reps find their next words.
A difficult question comes up. Your rep gets a script or objection-handling prompt while there’s still time to help the caller.
Caller
“Why is there a diagnostic fee?”
TRADESLY GUIDANCE
Acknowledge the concern.
Explain what the visit covers.
Your rep keeps the conversation moving.
For your teamLess searching. More confidence.
Give managers a clear coaching focus.
Call review and QA reporting help managers spot recurring questions and focus training where their team needs support.
Pricing questionsIntakeNext steps
WHAT TO REVIEW
How clearly did we explain the fee?
FOCUS THE NEXT COACHING SESSIONPractice the value explanation.
Use the call to make feedback specific.
For your managersSpecific feedback. Useful next steps.
Your training sets the standard. Tradesly helps your people put it into practice.
Familiar calls. Better support.
Made for your
everyday conversations.
The business changes. The need for a confident, helpful human response stays the same.
01 / HVAC“Can you give me
“Why is there
“Can you help with
“Can you give me
a replacement price?”
Explain the estimate process and help the homeowner take the next step.
Explore HVAC 02 / Plumbing“Why is there
a diagnostic fee?”
Help your CSR explain the service clearly and respond to the concern.
Explore plumbing 03 / Electrical“Can you help with
this kind of job?”
Help your CSR ask the right questions and explain the service process.
Explore electricalQuestions, answered
Get to know
live coaching.
See what your team gets and where Whisper Coaching fits.
Ask us about your callsWhat is real-time agent assist?
It's software that helps a human rep during a live customer conversation. Tradesly's Whisper Coaching provides on-screen scripts, prompts, and objection-handling guidance while your CSR stays on the call.
Does Tradesly answer the calls for us?
With Whisper Coaching, your own team answers. If you need Tradesly to handle calls using AI and Tradesly-managed human reps, explore the separate Full-Service offer.
Is the coaching spoken into a headset?
The coaching shown here is on-screen guidance for your representative. The customer continues speaking with your CSR.
Does this replace training or call review?
It complements both. Training helps your people prepare, live guidance supports the current conversation, and QA and manager review help identify what to improve.
Can we use our own scripts and policies?
Bring your scripts, common objections, and business rules to the demo. We'll map how your approved guidance fits the coaching workflow and how updates are managed.
What phone setup does our team need?
The Team offer includes Tradesly's softphone. We'll review your existing numbers, routing, and CRM workflows to explain what your reps will use and what needs to change.
How much does Whisper Coaching cost?
Team starts at $299 per month plus $79 per seat. Coaching usage and enterprise requirements affect the final package. See current pricing or ask us to size your team.
How do we measure whether it's helping?
Start with your eligible calls and current booking rate, then track rep adoption, call quality, and appointments. Compare similar call types and lead sources so you can understand what changed.
See your team, supported
Bring a difficult call.
See a better way through it.
Walk through a real call scenario and see how live guidance could help your CSRs.