An answering service built to convert calls into customers.convert calls into customers.qualify your next opportunity.book the right next step.keep your team focused.

A business answering service handles calls coming into your business when your team is unavailable or when you prefer outsourced coverage. Depending on the provider and plan, it can use human receptionists, conversational AI, or both to answer questions, capture caller details, qualify inquiries, book permitted appointments, and route urgent requests. Tradesly offers AI-only and AI-plus-human coverage, with different staffing arrangements.

An answering service describes the job: handling incoming business calls. An AI receptionist is one way to deliver it using AI. Tradesly's AI Receptionist handles approved routine calls and routes human needs to your own team. Full Service adds Tradesly-trained people alongside AI during the coverage hours you select.

Yes, through Full Service plans that combine Tradesly's people with AI. Managed coverage is available for the selected hours, including nights and weekends or 24/7, depending on the plan. The AI Receptionist-only plan does not include Tradesly-staffed human coverage; human escalations go to your team's configured destination.

Tradesly can qualify customers and book approved appointments when the relevant CRM, field-service platform, availability data, and permissions support the action. Some calls will need a transfer, a callback, or another valid next step. No service can promise that every incoming call becomes a confirmed booking.

Overflow coverage can be configured around your phone routing and team availability. The exact trigger, forwarding behavior, human coverage, and fallback require a review of your phone setup and selected plan. Tradesly can also provide after-hours coverage.

The call follows your approved handoff rules. On AI Receptionist, that generally means routing to your own team. With Full Service, a Tradesly-trained person can join during staffed coverage. If the destination is unavailable or a transfer fails, the fallback should follow your configured retry, message, or callback process.

The implementation team reviews your existing numbers, forwarding setup, business hours, and carrier or telephony configuration. The supported routing path is confirmed during setup; this page does not promise that every carrier and number configuration works identically.

Tradesly can recognize call types that match customer-approved urgency criteria and route them to the appropriate on-call person or fallback. It is not a substitute for emergency-response services, and the agent should not provide unsupported medical, safety, legal, or technical instructions.

Tradesly publishes support for workflows involving ServiceTitan, Housecall Pro, FieldEdge, Jobber, Salesforce, and other systems. Actual availability checks, bookings, data reads, and write-backs vary by integration, account, and implementation. Verify the actions needed for your call types before rollout.

Cost depends on whether calls use AI, staffed human coverage, selected hours, included call allowance, and overages. Tradesly publishes distinct AI Receptionist and Full Service plans. Compare plans on real call volume, who handles complex conversations, which booking actions are included, and total usage—not headline price alone.

Not always. A human-first service can be the right choice when callers need personal attention on most calls. AI can handle repeatable requests with consistent approved rules, while a combined approach can use trained people for complex or high-value situations. The right fit depends on your call mix, budget, staff, and actual coverage expectations.