Qualified inbound leads
90%+Booking rate on qualified leads
Aggregate customer result. Outcomes vary by call mix, availability, and configuration.
AI Receptionist
An AI receptionist, backed by real people.
Answer every call, understand intent, and take the right action - 24/7. Human when it matters. AI when it helps.
AI ReceptionistJM
Jamie M.Existing customer
AR
Alex R.New customer
SK
Sam K.Current customer
DL
Dana L.Prospective customer
- 24/7Always available
- Acts quicklyUses your approved rules
- Human when neededCoverage varies by plan
Trusted by home, legal, and other local businesses
Results with Tradesly
Better calls. Measurable outcomes.
Qualified leads become booked work. After-hours conversations become opportunities your team can act on.
One customer. First 30 days.
More from nights and weekends.
One Tradesly customer started with nights-and-weekends-only coverage. Here’s what that deployment generated.
- Net-new bookings
- 86
- Total net-new revenue
- $46K
Anonymous customer result · first 30 days
Explore after-hours coverageFrom ring to result
How the call moves.
Understand the caller, choose the next action, use the right handler, and preserve the outcome.
01
Understand the caller
Capture intent, urgency, the request, and available context.
02
Choose the next action
Apply business rules, availability, permissions, and fallback logic.
03
Use the right handler
AI, a Tradesly person, or someone on your team takes over.
04
Preserve the outcome
Keep the booking, transfer, summary, callback, or follow-up visible.
Beyond call answering
A call can be answered and still lose the customer.
The work is not done until the caller gets a valid next step and your team can see exactly what happened.
Answering is only the starting point.
The goal is not just to pick up the call. The goal is to understand what the caller needs.
Context turns conversation into direction.
Tradesly combines caller intent with your rules, availability, and approved knowledge to choose the right next step.
The team gets a visible next action.
Whether the result is an answer, a booking, a route, or a follow-up, the next move stays clear and usable.
How it works
Every call follows the same four-step operating model.
The route changes. The logic stays visible: understand the moment, choose the action, use the right handler, and close the loop.
Stage 01 · Understand
Turn the conversation into usable context.
Tradesly identifies what the caller wants, checks the relevant business context, and captures only the details needed for a valid next step.
InputIncoming callCaller words, number, time, and available account context.
Product stateIntent + urgencyA structured view of the call and what needs attention.
Prepared forValid next actionEnough information to answer, book, route, or escalate.
Visible resultTradesly does not treat every call the same.
Stage 02 · Decide
Apply the business rules before taking action.
The product combines the conversation with configured hours, permissions, call types, destinations, capacity, and escalation rules.
InputStructured callIntent, urgency, completed questions, and caller request.
Product stateRules + prioritiesHours, destinations, permissions, conflicts, and fallback order.
Prepared forSelected actionAnswer, qualify, book, route, transfer, or follow up.
Visible resultThe next action is visible and explainable.
Stage 03 · Act
Use the right handler and preserve the context.
AI can complete routine work. A Tradesly person or the customer’s team can take over when configured conditions are met.
InputSelected actionThe product knows what should happen and why.
Product stateRight handlerAI, Tradesly person, customer team, on-call contact, or connected system.
Prepared forBusiness resultResolved, booked, routed, transferred, or placed in a valid follow-up path.
Visible resultThe caller should not need to start over.
Stage 04 · Close the loop
Confirm the outcome and make the next call better.
Tradesly makes the result visible, surfaces follow-up or exceptions, and supports approved updates to knowledge, routing, scripts, quality assurance, and coaching.
InputConfirmed outcomeAnswer, booking, transfer, follow-up, exception, or unresolved need.
Product stateReview signalSuccess, exception, missed opportunity, unsupported request, or coaching need.
Prepared forApproved next moveFollow-up, knowledge, rule, workflow, script, or coaching update.
Visible resultEvery call ends with a visible result or a defined follow-up path.
Live workflow explorer
Pick a call. Watch the route change.
Routine request, new lead, urgent issue, or human moment - Tradesly follows the route you define instead of forcing every call through the same script.
Answer a routine question without interrupting the team.
The caller asks something covered by approved business knowledge. Tradesly answers, captures the result, and closes the loop.
Caller signalCommon questionHours, service area, status, policy, or next-step request.
DecisionApproved answer existsConfidence, permissions, and call type stay within configured rules.
HandlerAI respondsThe caller gets the answer without a transfer or callback.
OutcomeResolved and visibleSummary, outcome, and any follow-up are available for the team.
Why this route is safeApproved knowledge, limited actions, and a defined fallback when the answer is uncertain.
What your team can inspectThe answer, summary, outcome, and rule that kept the call inside approved boundaries.
Qualify a new opportunity and offer a valid next step.
Tradesly asks the required questions, applies fit rules, and books only an approved appointment or follow-up.
Caller signalNew inquiryCaller, service or matter, location, timing, and reason for contacting the business.
DecisionFit and permission checkRequired fields, service area, call type, capacity, and allowed action.
HandlerAI qualifiesThe product gathers the approved information and checks available next steps.
OutcomeBooked or routedA valid appointment, human conversation, or callback path is confirmed.
Why this route is safeNo unsupported diagnosis, pricing, appointment type, or system write is implied.
What your team can inspectCompleted qualification fields, the allowed slot, confirmation, and connected record.
Route an urgent request under approved business rules.
Approved urgency signals trigger the configured on-call route, retry order, and fallback.
Caller signalUrgent signalApproved words, conditions, timing, location, and caller context.
DecisionPriority rule matchedThe product selects the configured on-call or escalation path.
HandlerCustomer teamThe call and completed context go to the chosen destination.
OutcomeTransfer or fallbackResult, retry, timeout, and callback behavior remain visible.
Why this route is safeUse customer-approved safety and urgency language; do not diagnose or promise arrival.
What your team can inspectThe matched rule, destination, transfer result, and fallback trail.
Bring in a person for a call that should not stay automated.
The trigger may be complexity, sensitivity, value, caller preference, or a configured exception.
Caller signalHuman momentCaller asks for a person or the workflow reaches a configured handoff condition.
DecisionCoverage checkTradesly confirms the correct human destination is available.
HandlerContext transferReason, caller details, completed questions, and next action move with the call.
OutcomeConversation continuesThe person joins without making the caller repeat the intake.
Why this route is safeThe handoff follows the configured coverage window, destination, and fallback.
What your team can inspectThe handoff reason, completed intake, destination, and context received by the person.
Everything needed after hello
One product. Four capabilities that move every call forward.
Each capability has one job. Together they turn a conversation into a clear, visible outcome.
Answer and understand
Use approved knowledge and live context to understand what the caller needs without turning every call into the same script.
Qualify and book
Ask the required questions, apply allowed criteria, and offer only valid appointment types and times.
Route and hand off
Use intent, urgency, schedule, caller preference, and business rules to select the right destination.
Close the loop
Keep the result visible, surface follow-up or exceptions, and use reviewed evidence to improve approved rules and coaching.
Human when it matters
People when it's important. AI when it helps.
Human involvement is not decorative. It appears when judgment, empathy, sales skill, specialist knowledge, or caller preference makes a person the better next step.
Repeatable work
Approved answers, required questions, valid scheduling, summaries, and other predictable actions.
Human moments
Complex, sensitive, high-value, or human-requested conversations when coverage is included and available.
Specialist ownership
On-call work, specialist decisions, and any conversation or action you choose to keep in-house.
The handoff carries context.Reason for the callQuestions already answeredRequested next stepRelevant business context
Your rules stay in charge
Control the work without living in settings.
Set approved knowledge, call types, hours, routes, human handoff conditions, and review paths. Tradesly uses those boundaries to decide what it can complete and when to stop.
Teach Tradesly your businessBusiness knowledge, required questions, allowed actions, and brand voice.
Define the next actionHours, call types, destinations, availability, retry order, and human escalation.
Review outcomes and refineInspect summaries, bookings, transfers, exceptions, and quality findings before changing the workflow.
AI Receptionist rules
Use approved business answersWebsite, uploaded documents, and reviewed custom knowledge
Ask when the answer is uncertainUse a clarifying question or the configured review path instead of guessing
Keep policy language inside approved sourcesPricing, warranties, service areas, and promises follow the material you provide
Flag unsupported topicsSend exceptions to the chosen person, queue, or review process
Plain-language route rule
Answer from approved business knowledge. When the source is missing or the answer is uncertain, ask for clarification or use the configured fallback.
Test before launchNo approved answer? Do not improvise.
Define the calls you want handledRoutine service, new leads, urgent requests, and existing customers
Choose the required questionsCollect only the information needed for that call type and next action
Map each call type to valid outcomesAnswer, qualify, book, route, transfer, or create a follow-up
Catch new or unmatched requestsFlag the call and follow the fallback instead of forcing the wrong script
Plain-language route rule
Match the caller to an approved call type, ask its required questions, and offer only the outcomes configured for that type.
Test before launchNo matching call type? Use the exception path.
Route by intent, urgency, and caller requestUse the business rules that matter for the moment
Check destination and coverage firstRespect availability, hours, and the order of approved contacts
Carry the completed context forwardReason, caller details, answered questions, and recommended next step
Make retries and fallback results visibleSurface failed transfers, callbacks, and alternate routes
Plain-language route rule
When a caller asks for a person and coverage is available, transfer with context. If the transfer cannot connect, follow the approved retry or callback path.
Test before launchEvery route needs a valid fallback.
Set business and coverage hoursUse the schedule that applies to each line, location, or workflow
Define the after-hours experienceChoose which calls AI completes and which routes remain available
Add holiday and on-call schedulesKeep temporary coverage changes visible and reviewable
Change actions by coverage windowUse different booking, transfer, and callback rules when needed
Plain-language route rule
Apply the active coverage schedule before offering an appointment or human route. Outside the valid window, use the approved after-hours action.
Test before launchThe active schedule controls the route.
Review calls and structured outcomesUse available transcripts, summaries, decisions, and results
Compare the result with the expected ruleConfirm that the call type, handler, and next action were valid
Flag exceptions and missed opportunitiesSurface uncertainty, failed actions, and calls that need coaching or workflow changes
Approve the next improvementUpdate knowledge, rules, scripts, or coaching through the governed process
Plain-language route rule
Review the call evidence and outcome. Make changes only after the issue and the intended correction are clear.
Test before launchRefine from reviewed evidence - not unchecked automation.
Inspect the call
See the conversation, decision, and outcome side by side.
Follow a call from the first sentence to the final route. Every important decision remains visible.
Decision walkthrough00:42
“I need routine service next week.”“I have two approved times.”
Call beginsCaller asks to schedule routine service.
Intent recognizedRoutine request and service-area check.
Action selectedOffer only approved appointment types and times.
Outcome confirmedAppointment booked and confirmation prepared.
Decision walkthrough00:45
“Water is still coming through the ceiling.”“This matches your urgent-call rule.”
Call beginsCaller reports an approved urgent-condition signal.
Priority rule matchedUrgency, time, and destination rules are evaluated.
Route initiatedOn-call contact receives the completed context.
Fallback readyTransfer result, retry order, and callback path remain visible.
Decision walkthrough00:49
“I have questions about replacement options.”“I’ll bring in a specialist with these details.”
Call beginsCaller asks about a complex or high-value decision.
Handoff condition metCaller preference and configured human rule match.
Coverage confirmedThe correct human destination is available.
Human joinsCaller details, completed questions, and reason for transfer move with the call.
Go from product to problem
Start with the call. Solve the business problem.
Explore the outcome you need or the industry you operate in. Each page goes deeper on the workflow, stakes, proof, and buying questions.
Works with the operation
Connect the conversation to the tools your team already uses.
Carry customer context, availability, bookings, and call outcomes into supported workflows without replacing the systems that run the business.
Home servicesCustomer, job, and booking workflows
Home servicesCustomer and calendar workflows
Legal practice managementConnect intake with your firm’s workflow
Your CRM
Custom workflowsExplore a connection built around your tools
TradeslyRead context→Check availability→Write the outcome
Availability varies. Exact read, write, booking, and fallback behavior is confirmed during setup.
Designed for the real world
Define the fallback before the first call.
The best call flow is not only the happy path. Decide what happens when the answer is uncertain, no appointment is valid, or a transfer cannot connect.
Do not improvise.
Use approved knowledge, ask a clarifying question, or follow the configured review and escalation path.
Boundary: approved answers and actionsProtect the calendar.
Offer only approved alternatives, collect the needed details, or move the caller into the configured callback path.
Boundary: valid services, areas, times, and capacityKeep the context.
Follow the configured retry order or callback path, then capture the transfer result so the team can follow through.
Boundary: destinations, coverage, retries, and timeoutsBring in a person on purpose.
Route high-value, complex, sensitive, or human-requested calls according to the plan, coverage window, and business rules.
Boundary: who joins, when, and whyYou define the guardrails.Knowledge sourcesAllowed actionsHours and coverageRoutes and retriesOutcome visibility and review
Frequently asked questions
What to know before putting an AI receptionist on the phone.
Exact workflows, human coverage, and integration behavior depend on your plan and setup.
An AI receptionist answers inbound calls using configured business knowledge and workflows. Tradesly can handle routine questions, collect required details, schedule approved appointments, route urgent calls, and capture the outcome.
Common workflows include FAQs, scheduling and rescheduling, callback requests, after-hours or overflow calls, new-lead qualification, and urgent routing. The exact call types and next actions are configured during setup.
Depending on the plan and route, the call can go to a Tradesly human or someone on your team. The handoff is designed to carry the caller details and completed intake forward. Human availability varies by plan and coverage hours.
Tradesly works with ServiceTitan, Housecall Pro, FieldEdge, Jobber, Salesforce, and other systems. Supported booking, availability, and write-back actions vary by integration and implementation, so the exact workflow is confirmed during setup.
You configure business knowledge, required questions, allowed actions, hours, routing destinations, escalation rules, and review paths. Those boundaries determine what the AI can complete and when it should follow a fallback.
Traditional answering services often stop at taking a message. Tradesly is designed to carry the workflow further by answering, qualifying, booking, routing, transferring, and capturing a usable outcome where the connected systems support it.
Yes. Businesses can use AI-only coverage, Tradesly-managed Full Service coverage, or combine after-hours and overflow support with their own team, depending on the selected plan and implementation.
- 24/7Always available
- Acts quicklyUses your approved rules
- Human when neededCoverage varies by plan
Your AI receptionist, your call flow
One call.
A clear next step.
Bring your call types, scheduling rules, and handoff needs. See how Tradesly answers, takes action, and brings in a person when the moment calls for one.
- Call routing
- Appointment booking
- Human handoff